Privacy Policy
Effective:
In short: We collect only what we need to deliver Walkthrough, protect your information, never sell personal data, and give you control over your content and account.
Who we are
Walkthrough is developed and operated by Walkthrough Labs, LLC ("Walkthrough," "we," "us," or "our"). This policy applies to our websites (walkthroughlabs.com and app.walkthroughlabs.com), the Walkthrough mobile apps (iOS and Android), and related services.
Information we collect
- Account details such as name, email, phone number, and organization.
- Phone number and SMS consent details when you opt in to text messages.
- Photos, markups, comments, walkthrough data, support requests, and communications.
- Device, usage, diagnostic, IP address, log, and approximate location data when enabled.
How we use information
- Operate and improve our services.
- Enable features such as photo capture, assignments, and account access.
- Provide customer support and updates.
- Send SMS invitations and operational account messages when you opt in.
- Maintain security, prevent abuse, and analyze usage trends.
SMS communications
Walkthrough Labs may send SMS invitations and operational account messages when you opt in directly through our SMS consent form or when an authorized organization administrator confirms you agreed to receive a Walkthrough Labs invite text. SMS consent is optional and separate from account creation, registration, and service access.
Message frequency varies. Msg & data rates may apply. Reply STOP to opt out and Reply HELP for help. See our SMS Terms for program details.
Your mobile opt-in data will not be shared with third parties for their marketing or promotional purposes.
Third-party services
We use trusted service providers such as hosting, analytics, Twilio for SMS delivery, and email delivery providers under data protection agreements. Our Android app may also interact with Google Play Services for updates and diagnostics. We never sell personal data.
Data retention
We keep data only as long as necessary to provide our services or as required by law. You may request deletion of your account and related content at any time.
Children's privacy
Walkthrough is not directed to children under 13. We do not knowingly collect personal data from minors. If a child's data is discovered, we will promptly delete it upon notice.
Security
We use encryption, access controls, and other measures to safeguard information. While no system is completely secure, we continuously improve our protections.
Your rights
- Access, correct, or delete your information.
- Export your data where feasible.
- Opt out of optional communications.
Changes
We may update this policy periodically. The effective date above reflects the latest version. Significant updates will be announced within our app or on this website.
Contact us
Email: privacy@walkthroughlabs.com
Address: Walkthrough Labs, LLC, Washington, DC, USA